TERMS AND CONDITIONS

This website is operated by Thinami, an Australian business that complies with Australian Consumer Law. Throughout the website, the terms “we”, “us” and “our” refer to Thinami. By visiting our website and/or purchasing an item from us, you engage with our ‘Service’ and agree to the following terms and conditions. Our website is intended for personal shoppers. 

We reserve the right to update, change or replace any part of this website at our discretion, including, and not limited to, prices, shipping costs, descriptions and policies.

It is your responsibility to check this Terms and Conditions page regularly for changes. Your continued use of the website or by making a purchase after changes have been posted, constitutes acceptance of these terms and conditions.

Consent to Website Use and/or Purchase

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use and/or purchase from our website.

Prohibited Uses

You have agreed not to:
- use our products for any illegal or unauthorised purpose, or violate any laws in your jurisdiction (including but not limited to copyright laws)
- upload or transmit any worms, viruses or any kind of malicious code
- submit false or misleading information
- collect or track the personal information of others
- interfere with the security features of our website

We reserve the right to terminate your use of our Service for any violation of these prohibited uses.

Accuracy of Product Descriptions

We try our very best to ensure that the information provided on our website is accurate and current. However, we can not and do not warrant our websites accuracy, completeness of information or that our website is always up to date. For example, but not limited to:
- prices and colours of products may change and all products are subject to availability
- variations to products may occur from time to time for various reasons (including changes in product specifications)
- we try to show products accurately (including colours). However, actual colours may vary. This is due to the fact that every computer monitor or mobile screen has a different capability to display colours and that everyone sees these colours differently
- descriptions of products are summaries only
- we may delete any product for sale for any reason, however that product may appear on our website for a period after it has been deleted
- technical or human error may cause information to be incorrect or missing

Intellectual Property and Copyright

All elements of this website, including but not limited to, website layout and design, text, images (of our products and/or lifestyle photography), graphics and logos are owned by Thinami and subject to intellectual property and copyright laws. All rights reserved.

You may use the content of this site only for the purpose of purchasing a Thinami product.

If you would like to use any elements of this website for commercial purposes, you must contact us at thinamicrystals@gmail.com and receive written consent from Thinami.

We love for our Thinami community to share our social media posts and/or blog links, but if you do this, please do not forget to tag and give credit to @thinami_crystals 

Privacy

Please refer to our ‘Privacy Policy’.

Orders and Payments

All prices are displayed in Australian Dollars (AUD) and includes GST but excludes shipping charges until checkout. We accept Visa, MasterCard, American Express (AMEX), ShopPay, GooglePay as methods of payment.  Customers will need to pay for digital gift cards with other payment methods available (mentioned above). Items are charged as soon as they are processed online. 

All items are subject to the availability of stock and Thinami reserves the right to accept or decline any order placed.

We may in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

When making a purchase during check out, you agree to provide current, complete and accurate purchase and account information so that we can complete your transactions and contact you as needed.

There is no agreement formed with a customer until an order has been accepted and processed, and an order confirmation has been sent.

Stock issues or technical glitches can happen from time to time.

We reserve the right to alter prices and delivery charges for any reason at any time. If there is a pricing mistake on our website, we are not obliged to honour such price, and will contact you prior to processing your order.

Refunds/Returns

Thinami has a 14 day exchange policy. In the unfortunate case, that you may find any defect to your item, please contact thinamicrystals@gmail.com to discuss refund or return options. We are happy to replace the product and cover the shipping costs, unless the damage and/or defects is caused by personal wear and tear, accidents or mistreatment. You will be responsible for paying for your own shipping costs for exchanging. Refer to our ‘Returns Policy’ for more information.

Discounts and Promo Codes

A customer can use a discount and/or unique promo code once. A discount and/or promo code can not be used in conjunction with another discount and/or promo code. Each discount and/or promo code will be valid for a specified time period that is disclaimed on each individual marketing campaign (advertised on our website or social media profiles). Once the specified time period for the promotion has lapsed or stock has been sold out/no longer available then the discount and/or promo code will be void.

Store Credit

If you have been given a store credit then you are only allowed to use the store credit on our website. There are no expiry dates for store credits. Store credits will not be redeemed for cash or transferred to your account.

Gift Cards

There is a 3 year expiry date for our gift vouchers. Make sure to keep your gift card with unique gift card code available. In the event that a gift card’s value information is unable to be retrieved online, we reserve the right to decline a gift card transaction until the correct value can be verified. Gift cards are non-transferable, cannot be redeemed for cash, and cannot be credited to an account. No change will be given. Gift cards can be redeemed in full or for part of a payment. Unredeemed balances will remain on the card until used. We cannot replace, redeem or refund lost, stolen or damaged gift cards. Gift cards can be used in conjunction with another form of payment. Gift cards can be paid for with all our available payment methods. Gift card balances can be checked by contacting thinamicrystals@gmail.com. Once the balance of the gift card has been used then the gift card is considered void. 

Shipping and Delivery

Shipping is calculated at check out. 

Currently, we are only accepting orders and delivering to customers within Australia.

When we make our products available to the rest of the world our website will be updated and shipping will be calculated at checkout. If you order products for delivery outside Australia, the products may be subject to import duties and taxes which are levied when the delivery reaches its final destination. You will be responsible for payment of these duties and taxes.

Please refer to our ‘Shipping Policy’ for information about delivery time frames, rates and delivery locations.

No Resale

You agree that any products purchased are not for resale of any form.

Limitations of Liabilities

Thinami is not liable for any loss or damage or injury, howsoever caused which you may suffer or incur (including, but not limited to, damages arising out of, related to or resulting from your use or access to, or inability to access, this website, your reliance on any information provided herein, any failure of performance, error, omission, interruption, defect, delay in operational transmission, computer virus, bugs, etc.).

Thinami's liability for failing to comply with warranties and guarantees under Australian Consumer Law may not be excluded but may be limited, our liability for such failure is limited to any one or more of the following:
- the replacement of the goods or re-supply of equivalent goods or services
- the repair of such goods or services
- the payment of the cost of replacing the goods or services or of acquiring equivalent goods or services or a refund of the purchase price
- the payment of the cost of having the goods repaired

To the extent permitted by law, Thinami expressly disclaims all warranties of any kind unless expressly stated in the Terms and Conditions or if required under Australian Consumer Law.

Dispute Resolution

If a dispute arises regarding these terms and conditions or our supply of goods and/or services, the laws of New South Wales, Australia, will apply. In relation to any such dispute, you agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia if the dispute cannot be settled amicably. The place for resolution of disputes shall be Sydney, New South Wales, Australia.

Severance

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

A breach or violation of any of these terms will result in an immediate termination to our Services. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These terms are effective unless and until terminated by either you or us. You may terminate these terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our website. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).